Telfer alumna Kathryn Tremblay on turning 'dark moments' into opportunities

From left, Stéphane Brutus, dean of the Telfer School of Management, with University of Ottawa president Jacques Frémont, guest speaker Kathryn Tremblay, and John Ouellette, executive director of strategic philanthropy at the University of Ottawa, at the CEO of the Year Fireside Chat with Kathryn Tremblay, held Tuesday, April 12, 2022. Photo by Caroline Phillips

Tremblay, 54, touched on a number of timely HR topics, including her own efforts to weed out systemic racism in the workforce, the challenges of employee retention, the Great Reshuffle, and the demand for more flexible work. “That old way that I was raised, where your bum’s in the seat from eight in the morning until five o’clock, and maybe your boss is standing over you, that’s just gone.”

She dished out solid advice to the students, including her suggestion that they start early in making connections through such social networking sites as LinkedIn.

Tremblay is the proud mother of four daughters and is soon to become a grandmother. “I want to be that kind of cool chick grandma, rocking the CEO scene and wearing a little too much lipstick,” she joked.

While the chief executive exudes positivity and joy, she's faced her share of hurdles — most tragically with the loss of Guimarães to cancer in 2016. There were other challenges, too. Back when they started their family, she returned to the business within a week of having each baby. More recently, Tremblay had to lay off hundreds of people at the start of the COVID-19 pandemic. Her business was able to bounce back by retaining most of its existing customers while landing new contracts and gaining a strong foothold in such markets as construction and health care. 

On the topic of resilience, Tremblay was honest. “I'm not going to pretend that there aren't days when I sometimes don't feel the weight of it; I have my days," she acknowledged. 

Tremblay said she’s always forced herself to be bold, to be confident and to push through. She’s not afraid to ask for help, either. “I’m very open to saying, ‘I need you’, and people show up, because we all show up for each other.”

Tremblay also said she's a better boss today because of what she's been through. “My biggest opportunities for growth have been in the biggest dark moments.”

In speaking about the support she's received from her family, Tremblay made special mention of her mother's optimism as having "really made a difference" in her life.

Tremblay also talked about how her definition of success has changed over the years. "When I was younger, I thought success was maybe your job title or your office or your big black chair or maybe financial status," said the self-made entrepreneur, who grew up in the east-end suburb of Orléans. These days, her focus is more on happiness "and how we show up in the world and how we're being the best we can be."

The breakfast ended with a standing ovation as the dean presented Tremblay with a yoga mat — the perfect gift for such a feel-good morning of female empowerment and leadership.