Mission

“Holland Bloorview Kids Rehabilitation Hospital provides specialized programs and clinical care for children and youth with rehabilitation and complex care needs to enable them to participate in life to the fullest. They are Canada’s leading pediatric rehabilitation teaching hospital, dedicated to being at the forefront of clinical care, research and education. As a key resource for Ontario, they are committed to partnerships to build clinical, academic and community capacity to enhance the quality of life for children with rehabilitation and complex care needs and their families.”

Vision

The most meaningful and healthy futures for all children, youth and families.

Holland Bloorview's Vision in action:

Holland Bloorview’s 2017 - 2022 Strategic Plan

Holland Bloorview Programs and Services

Holland Bloorview offers a wide range of programs and services from brain injury rehabilitation to aquatic swim programs to early learning and development (nursery schools and infant development programs) to inpatient care to orthotics and prosthetics to community-based child development services and many more.

To view a full listing of programs and services offered by Holland Bloorview, CLICK HERE.

Holland Bloorview’s state-of-the-art and fully accessible building has been recognized by the International Academy for Design and Health as “an inspirational building…which speaks to a child’s right to participate in our society.”

Our building, which opened in 2006, was designed to bring the outside in. Our building features floor-to-ceiling windows so that everyone who visits can look out onto the beautiful natural ravine and garden that surround the building. We used neutral colours and natural materials, like zinc and brick, on both the interior and exterior walls. We even have a living “green wall” in our cafeteria and a green roof that can be seen from the second floor waiting area.

Another special thing about our building is the art. We have 33 pieces of art and interactive art installations that reflect themes of transformation, nature and the history of our organization, which is over 100 years old. The artworks express our spirit and promote an overall sense of well-being and delight. They also act as landmarks, helping people to find their way in the building.

From every angle, this facility shows our high level of respect for the clients we serve. It is a spectacular environment to enable kids with disabilities and special needs to achieve their personal best.

Bloorview Research Institute Expansion

Since 2004, the Bloorview Research Institute has tripled in total researchers, staff and students. Now it needs more space, updated equipment and technology, and more world-class scientists, in order to advance innovations and discoveries that will change lives.

In 2018, Holland Bloorview launched a bold 32-million-dollar fundraising campaign to help enable the largest research expansion in our 120-year history and transform the BRI into the premier centre for child and youth science research globally and drive discoveries. The growth strategy is made up of five core elements:

• Acquisition of Canada’s first research MRI unit that is immersive, customizable, child-friendly and fully accessible. This, in turn, will support the growth of a world-class developmental neuroscience program;
• Recruitment of new world-class scientific talent;
• An approximate 11,000 square foot building expansion to accommodate the growth and 17,000 square foot renovation of existing space ;
• Creation of nine new discovery hubs to house shared, state-of-the-art equipment;
• Acceleration of commercialization activity that will have impacts on children with disabilities and their families reaching far beyond Holland Bloorview’s walls.

BRI’s new space will include a variety of open and private workspaces, and communal discovery hubs – collaborative, interdisciplinary work areas that support research in critical areas including machine learning, music and arts, neuromodulation and rapid prototyping. Mobile technology will enable researchers to work in any area.

BRI has been working with Nexus PM, Gow Hastings Architects and Buttcon Construction Limited since early 2019 to execute the expansion and renovation. The project is designed to the highest sustainability and accessibility standards, incorporating environmentally friendly and barrier-free design at every opportunity. Sustainable features include solar-shading devices to reduce thermal gain, minimizing excavation and impact on the landscape, maximizing the amount of landscaped outdoor space, and whenever possible, using natural materials with a low energy footprint.

While the project strictly adheres to AODA guidelines, additional accessible design features have been incorporated including extra wide doors and hallways, door-operating devices along busy pathways, colour contrast between walls, floors and doors to assist with navigation for the visually impaired, and height adjustable desks in workspaces.

This expansion will occur in two phases:

Phase 1: Two-storey expansion

Construction for an elevated two-storey, 11,000 square foot expansion on the north side of the hospital will begin in the fall of 2020. The exterior will be decorated with multi-coloured fins. Raised three-stories into the air, the underside of the addition will form a brightly light canopy. An energizing outdoor space will be created underneath for clients, families and the Holland Bloorview community to enjoy.

The addition will be connected to the fourth floor of the Bloorview Research Institute (BRI) by a ‘front porch’-- a welcoming area where researchers, clients, families and staff can mingle, collaborate and share knowledge.

This two-story expansion is slated for completion in fall 2021.

Phase 2: Fourth-floor renovation

Beginning in the fall 2021, the renovation will re-imagine the existing fourth-floor home of the BRI, creating a modern work environment with fewer hallways and walls. Instead, researchers will work in an innovative, open layout that provides ample opportunities for both concentration and collaboration. The anticipated completion date of the renovation is spring 2022.

Research MRI suite:

In April 2020, Holland Bloorview will open its first MRI unit. This research MRI unit is the first in Canada to be immersive, customizable, child-friendly and fully accessible. The research MRI unit was funded 100% by donors and supporters of Holland Bloorview. The new research MRI will give scientists at the Bloorview Research Institute and elsewhere the chance to get a really close-up look at how the human brain develops over time in children and youth who are living with and without disabilities. This knowledge will help our scientists come up with more individualized treatment plans for people who have brain disorders so they can lead more healthy and meaningful lives. 

Equity, Diversity & Inclusion

Holland Bloorview is a teaching hospital fully affiliated with the University of Toronto, and a proud winner of numerous workplace awards. They are committed to fostering a climate of equity and diversity. They welcome and respect the diversity of their clients, families, staff, trainees, volunteers, trustees and partners. As part of Holland Bloorview’s commitment to fair and equitable recruitment and selection practices, applications are encouraged from racialized persons, women, Indigenous/ Aboriginal People of North America, persons with disabilities, LGBTQI2S persons, and others who may contribute to the further diversification of ideas within our community.

If you require accommodation at any stage in the recruitment process, please contact Collin Ritch at critch@boyden.com. Boyden follows all AODA standards and practices to accommodate candidates with disabilities in a way which respects their dignity, is equitable, and which enhances their ability to be considered for senior executive positions.

General Position Description

Reporting to the Vice-President, People, Corporate Innovation and Services, the Senior Director Facility Management, Building and Transportation Services will plan, coordinate, prepare and set the goals and objectives for all Building Services, Transportation, Security and Biomedical Engineering departments. You will collaborate directly with decision makers throughout the hospital on any issues related to facility management. As required, you will liaise with various external regulatory and government agencies (Ontario Hospital Association, Ministry of the Environment, City of Toronto, etc), and manage relationships with community representatives on all Facility Management related matters.

This position plays a critical role in creating and promoting a safe environment for client, families and employees.

Strategic Management

• Implement and monitor measures to minimize professional risk and ensure regulatory compliance
• Develop departmental policies and procedures
• Assist on various teams as required for Accreditation, including Physical Environment, Emergency Preparedness, Leadership and Infection Control
• Ensure direct report staff are trained and ready for Accreditation
• Identify and implement initiatives to improve efficiency and effectiveness of service delivery
• Provide education on new technology and processes to evaluate and provide the most efficient solution to benefit the Hospital’s mechanical and electrical operation
• Prepare customer surveys to measure service performance
• Formally evaluate performance of staff, suppliers and contractors, taking remedial action as required
• Ensure departments are equipped for and maintain safe operations at all times; PPE, spill kits and workspaces are monitored for use; hazardous/flammable materials are properly used and stored at all times
• Partner with BRI and the contracted architects and construction management firm to execute the 10,000 square foot addition and 17,000 square foot renovation
• Establish and annually update capital equipment update and life cycle planning for HVAC and Biomedical equipment
• Monitor condition of building envelope systems with in-house staff and external experts; take action as required and plan for future system PM, improvements or replacements

Departmental Operations

• Communicate expectations and act as a liaison between Vice-President and direct report department staff
• Coach, mentor and develop staff, providing day-to-day direction, guidance and feedback
• Formulate action plans for the professional development of staff
• Authorize actions for hiring and managing direct reports
• Prepare required job descriptions and updates as required
• Manage employee performance; show ability to follow through with the required processes necessary up to and including progressive discipline
• Oversee the allocation of staff assignments, monitor workload requirements and service delivery quality
• Recommend the acquisition of new technologies and/or equipment that impact a broader span of service support/patient-care areas
• Oversee the resolution of customer issues for direct report departments
• Resolve diverse staff and operational issues that impact across several departments/programs
• Exercise judgment on the more sensitive and broadly impacting decisions within the department
• Provide first level response to unexpected occurrences/emergencies and take appropriate action. This includes medical gas piping systems (medical air, oxygen, vacuum, etc.), emergency power, heating/cooling/ventilation for facility; domestic water distribution, fire protection systems, biomedical devices, pest control, transportation and grounds
• Maintain green roof, all terrace planting locations and terrace irrigation
• Maintain physical property to ensure AODA compliance, including space planning, renovations and minor repair projects
• Monitor external irrigation system operation, schedule and maintenance; oversee annual start-up and shut down
• Set strategies to improve preventative maintenance to reduce unplanned downtime
• Maintain and continuously upgrade a comprehensive computerized maintenance management program; the development of plans and procedures to enhance reliability of critical systems and to improve longevity of equipment
• Liaise with other departments, introduce new services to be provided, negotiate requested services, problem solve, respond to complaints, follow-up when subordinates have been unsuccessful, or issue is extraordinary
• Maintain current work order systems to ensure all demand work is completed in a timely and efficient manner to the satisfaction of our clients, staff and families
• Solve day-to-day problems and respond to departmental and Hospital wide contingencies
• Ensure Quality Assurance targets are set and met by all departments; participate in inspections and oversee corrective actions
• Ensure Transportation Department maintains all licensing, safety requirements, preventive maintenance and daily circle checks of all hospital vehicles used for client transportation
• Develop quality assurance programs with meaningful indicators for all Facility Management departments; benchmark with peer facilities for operational comparisons in all areas, including human resources, PM and energy consumption
• Manage Linen contract with external supplier; oversee management of linen service managed by Environmental Services
• Oversee recycling and waste management programs; ensure contracts are in place and hospital programs are current with Ministry of Environment legislation
• Support all emergency management and contingency team efforts
• Maintain pool operator’s certification; ensure pool maintenance meets/exceeds Toronto Public Health standards; ensure equipment and water chemistry is maintained 24/7
• Ensure all current IPAC and CSA standards for health care are followed for all daily maintenance and renovation projects performed by Facility Management staff.
• Ensure parking control equipment and pay stations are maintained under contract; monitor parking lot structural integrity for safety, including lighting, signage, catch basin operation, asphalt, markings, curbs and sidewalks
• Ensure Life Safety systems are maintained, tested, inspected and remain current with various standards such as CSA, TSSA, Building Code, etc.
• Maintain accuracy of Fire Safety Plan; ensure annual fire system 3^rd party testing is completed; lead annual Toronto Fire Services inspection and vulnerable occupancy drill; ensure compliance with required monthly code red drills.
• Work with Sodexo Environmental Services Manager to ensure cleaning standards, cleaning products and procedures are in compliance with all IPAC and Accreditation standards for hospital cleaning, disinfection and infection control
• Assume direct responsibility and accountability for daily operations in Building Services, Transportation, Mail Room and Therapy Equipment PM
• Oversee contracted services and ensure high standards for Environmental Services cleaning, Security services, Grounds Maintenance and Biomedical Services (contracted with The Hospital for Sick Children)

Financial Planning & Control

• Plan and forecast annual budgets for Facility Management departments, utility consumption & costs; water/sewer consumption & costs
• Plan and submit annual capital budget for Facility Management purchases
• Assist Finance and Purchasing in reviewing all capital requests for the hospital
• Investigate energy improvement initiatives for reduction of annual utility budget; calculate cost analysis of energy sources to ascertain the viability of energy improvement projects
• Work with energy contractors to maintain economic benefits of group purchasing for hydro and natural gas
• Implement approved long range capital renewal projects
• Review and analyze monthly reports from finance, follow up on any variances and take appropriate corrective action
• Review departmental structure with a view to maximizing efficiencies, looking at alternative measures to reduce costs, and considering new methodologies to improve service
• Ensure contracts reviewed prior to renewal for quality, effectiveness, value and competitive pricing
• Submit infrastructure projects to the Ministry for approval. Once the project is approved, ensure it meets with guidelines set by the Ministry; is completed on time and rebates are paid to hospital in a timely manner
• Provide statistical trend analysis for utility consumption
• Approve invoices and prepare tenders for maintenance contracts; review contracts and make recommendations as required for cost, content and length

Departmental & Stakeholder Communications

• Prepare reports and memos for internal department communication, hospital personnel and various committees on Facility Management issues
• Provide appropriate documentation for external business, various regulatory and government agencies as required related to Facility Management
• Participate in meetings and committees (e.g., JHSC, risk management, senior management team, infection control, space planning, etc.)
• Complete reports as requested by Vice-President (e.g. monthly, variance, annual operating plan, etc.)
• Manage relationships with community representatives on Facility Management issues, in conjunction with hospital communications team
• Network with other hospitals/sites and organizations to build professional relationships
• Establish relationships with knowledge experts in other service areas
• Manage collaborative relationships with front line staff and volunteers across different functional system portfolios
• Submit all required data to Ontario Hospital Association, Ministry of the Environment, City of Toronto and Federal agencies with respect to energy consumption, landfill waste, biomedical waste & recycling production and strategic energy initiatives

Special Projects

• Manage projects of smaller renovations; prepare specifications, tenders, assign contract and oversee implementation of project
• Manage system to ensure all renovation hot work and confined space permits for safety and insurance compliance prior to any construction work commencing in the facility
• Assist with space planning, space assessments, furniture removals/reconfigurations; maintain accuracy of facility drawings
• Assist with network design, HVAC, lighting and accessibility considerations
• Commission new equipment to establish performance data
• Monitor preventative maintenance and work order systems; expand systems as new equipment is purchased
• Implement energy conservation projects to reduce energy consumption, dependence and cost
• Pursue funding and rebate opportunities from Toronto Hydro, Enbridge and other suppliers

Qualifications/Skills

• University degree in facilities management, engineering or business administration or other relevant disciplines, Master’s degree preferred
• A required understanding of Public-Private Partnerships (P3, PFI, AFP, DBFM, etc.)
• PMP or Facilities Management practitioner (FMP) Designation, strongly preferred 
• Minimum of ten (10) years’ Facilities Management experience
• Minimum of ten (10) years’ experience managing staff including recruitment, performance management, and training  
• Contract management and project management knowledge and experience
• Knowledge of construction, design and facilities management
• Knowledge of PIDAC and ORNAC regulations, CSA and OBC standards related to building operation and renovation projects
• Knowledge of contract law, language, and contract documents 
• Analytical skills to assess client requirements and determine approaches 
• Ability to present recommendations, negotiate, and gain agreement in order to problem solve 
• Experience with the administration of a large operating budget ($5M+) 
• Strong time management skills with ability to coordinate multiple issues simultaneously and prioritize demands 
• Customer service and interpersonal skills to establish and maintain relationships
• Oral and written communication skills to foster cooperative relationships
• Working knowledge of Collective Agreements, the Labour Relations Act, and Employment Standards Act 
• Knowledge of Occupational Health and Safety Legislation
• Proficient in the Microsoft Office Suite
• Ability to work effectively and efficiently under pressure/stressful conditions 

1. Announcing your wish to be considered

If you wish to be considered for this position, please forward your résumé, cover letter, and any other relevant material to Collin Ritch.

Applicants whose background and experience most closely match the requirements of the role, will be asked to complete a Self-Assessment questionnaire; the purpose of the Self-Assessment is to offer you the opportunity to highlight, in your own words, how your experience aligns with the key mandates and criteria of the role.

The materials that will be presented to the Search Committee should your candidacy be presented, are your:

• Completed Self-Assessment Questionnaire
• Cover Letter
• Résumé

2. Interview

Once we receive the Résumés, Cover Letters, and Self-Assessments of those who express interest in the position, we will compare them against the Candidate Profile and also against the backgrounds of other candidates.  We will then conduct a comprehensive interview of the top-rated candidates to assess fit, motivation, executive intelligence, experience, and alignment with the key criteria set out above. 

3. Candidate Due Diligence

We will let you know as soon as possible after the interview if we will be proceeding further and presenting your candidacy to the Search Committee for its consideration; we will also ask you about your interest and whether you would like to continue in the process.  If both parties wish to proceed, we will ask you to begin gathering any information that might have an impact on your final decision. Usually there are three categories: 

1. Matters of Fact – These include benefits, pension plans, vacation policy, perquisites, and an approximate indication of the compensation plan. If a physical move would be required to accept the position, please learn about housing, schools, relocation assistance, and any other matters of this kind that are important to you.
2. Matters of Family – If a physical move will ultimately prove unacceptable to your family members, please determine that at this stage.
3. Matters of Fit – Please list the remaining questions that you would need to have answered about the position and the organization, and pass them along to us. We will be happy to answer them for you.

The goal of gathering all of this information is to help you make an informed decision, as soon as possible, about the degree of your interest. In fairness to everyone, please do not go further if you really think you are unlikely to accept the position should it be offered to you. If you have additional questions following our initial discussion, but your interest is tentative and you are still “exploring”, please let us know. We can help you get the additional information you need.

It is not uncommon for candidates to be pursuing multiple opportunities concurrently. In the interest of transparency, if you are a candidate for another opportunity, please let us know immediately, and keep us informed of your status. Doing so does not reflect negatively on your application, it simply ensures full disclosure from all parties involved.

4. Preparation of Long List and Creation of Short List

If after your interview with us and your due diligence, you remain interested, we will include your application in our Long List Report. The Long List Report will include the materials noted in step 1 above, and any additional supporting materials such as letters of reference. The Report will be presented to the Search Committee, for its review and consideration, at a meeting scheduled for May 6th, 2020. From the Long List, the Search Committee will choose a Short List of candidates that it will invite to an interview.

5.Interview with the Search Committee

Interviews with the Search Committee are scheduled for the following dates: 

Round 1 (May 13th, 2020)

Round 2 (Week of May 18th): Two or three candidates will be invited back for a second interview. The second interview will be less formal and focused on addressing any unanswered or new questions arising from the previous interview.

If you are one of the candidates invited back for a second interview, you may also be asked to make a short presentation on a specific topic of interest to the Board. 

6. If you are the Finalist – Assessment and Referencing

If you are chosen as the finalist, references will be conducted at this stage; we will want to speak with people who have known you from a variety of perspectives. We will work with you to choose a set of referees who can provide a complete picture of your employment history, skills, weaknesses, strengths, competencies, values, etc. 

Finally, we will ask you to provide us with the necessary information and authorization to complete a detailed background check (education, social media, credit, criminal, etc.).

7. Presenting the Assessment, Reference, and Background Findings to the Search Committee

At the completion of the references, assessments, and background checks we will present the findings to the Search Committee for its review and consideration. The Search Committee will meet and make its final selection.

8. Steps Leading to an Offer

If you are selected as the finalist candidate, and if no further references are required, you will be made a verbal offer of employment during which time the terms and conditions of the Offer of Employment will be discussed with you. We will facilitate the negotiations and present you with the formal Offer of Employment once agreement is reached.

Etiquette Regarding an Offer

If this position is offered to you, we would like to know that you will honour two standards of professionalism:

• First, that you will treat the offer in confidence (with the exception of discussing it with members of your immediate family), and will not ‘shop’ or discuss the offer with your present employer.
• Second, that if you accept the offer, your word is your bond and we can count on the fact that you will be joining our client. We understand that candidates can sometimes have doubts and second thoughts after making the decision to make a major career change. These feelings are quite common, and you are wise to anticipate that they may arise. On the other hand, we want to avoid the substantial loss of time and cost of opportunity that would accompany a reversal of your decision, in much the same way as you would want to avoid handing in your resignation and then having our client cancel the offer.

If either of these conditions is unacceptable to you, please inform us immediately. We will do our best to keep you informed throughout the process.

Résumé Accuracy

The Association of Executive Search Consultants estimates that approximately one in five résumés contain material information that is untrue. Examples include the listing of degrees that have not been obtained, titles and dates of employment that are incorrect, and accomplishments that are overstated. As a result, our firm has adopted the practice of verifying the claims made in the résumés of finalist candidates. Our policy is to discontinue the candidacy of anyone whose résumé contains distortions of material information.

If you notice an error in your résumé after you have forwarded it to us, please contact us immediately and send us a corrected copy.