Executive Brief
Donor Services Associate
Aga Khan Foundation USA
Donor Services Associate
Location: Washington, D.C.
Reports To: Manager, Donor Services
Culture
AFK USA is an inclusive and welcoming community of mission-driven employees and volunteers. They offer a safe and flexible environment and currently work within a hybrid work setting, offering a flexible work from home and in the office schedule.
The Donor Services division is led by Karina Pardes,Sr. Manager, Donor Services, and the Washington D.C Donor Services department is led by Leroy Fernandes, Manager, Donor Services. Leroy believes in the success of his team and has created a smart, supportive, and collaborative work environment.
Position Summary
The incoming Donor Services (DS) Associate will join a team of three on the Donor Services team. The DS Associate will have solid knowledge of Excel, understand the inner workings of a Customer Relationship Management software system (CRM), enter and manage donor contributions within our database/CRM, and assist in month end reconciliation as directed by the Manager, Donor Services. The DS Associate will be customer service focused and respond to donor inquiries in a timely fashion. The DS Associate will ensure receipt of matching gift contributions and soft-credit applications. DS Associate will also manage monthly EFTs, generate ad hoc reports and data analytics for different contribution Funds and assist in developing training materials for field volunteers. Some travel is required for events. Evening/weekend work may be required occasionally. This position is full-time/exempt and reports to the Manager, Donor Services.
Primary Duties and Responsibilities
- Enter, manage, collect, and analyze data in Excel
- Assist in Month end reconciliations of contributions and pledges
- Maintain and reconcile online contributions
- Manage EFT contributions
- Generate and send out donor contribution receipts and statements
- Enter and maintain contributions in the database/ CRM
- Assist Donor Services team in the management and regular clean-up of CRM records and data
- Prepare ad hoc reports and data analytics for different contribution funds
- Manage donor services email inbox
- Respond to donor/volunteer calls & emails
- Train and support volunteers before/during/after fundraising events
- Undertake special projects under the direction of the department manager.
Required Qualifications
- Solid understanding of Excel, including formulas, functions, vlookup, mail merges, data collection, and reporting
- Two years’ experience working within a non-profit organization. (Life experience and volunteer experience also considered.)
- Associates or Bachelor’s Degree preferred
- Experience working with any CRM’s or databases. AKF utilizes EveryAction, NGPVAN, Raiser’s Edge/NXT, Salesforce, and understanding any of these systems is a plus.
- Advance proficiency in Microsoft Office (particularly Excel).
- Excellent inter-personal and communications skills.
- Ability to work in a fast paced, culturally diverse environment.
- Excellent organizational, communication and leadership skills.
- Knowledge of database systems and fundraising business processes a plus.
- Undertake special projects under the direction of the department manager.
Compensation Package
- Salary range: $50 – $55k , based on experience and qualifications.
- Medical, dental and vision plans with 100% of the cost of the premiums for employee only covered by AKF.
- Life, AD&D, STD and LTD insurance sponsored 100% by AKF.
- Section 125 Plans / FSA.
- 401(k) with generous 8% employer contribution after one year of service.
- 15 paid vacation days plus 12 paid sick days per year.
- Up to 12 weeks of paid parental leave.
- And more…
Applications
Interested applicants Please submit a resume and cover letter together with the names and contact details of three professional references to: Shaké Sulikyan, Executive Search Consultant, ssulikyan@boyden.com, subject line: Donor Services Associate.
AKF USA is committed to advancing gender equality and inclusion through our programming and operations in the USA and overseas. AKF USA requires all employees to review and abide by the AKF Gender Equality Policy.
AKF USA recognizes the importance of safeguarding and is committed to ensuring it manages a wide range of risks such that beneficiaries, staff, other associates, and the organization as a whole are kept safe from harm. AKF USA requires all employees to review and abide by the AKF Safeguarding Policy.