Director, Operations and Team Performance
Georgia Tech Institute for Technology

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything they do:

1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

• Georgia Tech is ranked #3 in Best Undergraduate Engineering Programs. All of Georgia Tech's graduate engineering programs rank in the top 10 (Source: U.S. News & World Report).

• Scheller College of Business ranks #21 among all Undergraduate Business Programs and #17 for their Part-Time MBA (Source: U.S. News & World Report). 

• Computer Science ranks #6 by U.S. News & World Report's Undergraduate Program Rankings, #7 by U.S. News & World Report's Graduate School Rankings, #17 by Times Higher Education World University Rankings, and #28 in The Guardian's QS World University Rankings.

• In the category of Statistics and Operational Research, Georgia Tech ranks #9 in The Guardian's QS World University Rankings. Georgia Tech's graduate urban planning program is ranked #6 in the U.S. and #2 in Big City Programs by Planetizen.

• The Institute is consistently rated among the top universities in the nation for graduation of underrepresented minorities in engineering, physical sciences, and architecture and planning.
   
• With more than 60 chartered student organizations exploring religious, racial, sexual, and ethnic identity (but open to all), Georgia Tech's students find a way to celebrate, strengthen, and share their part of the robust cultural melting pot that thrives in the university's community.

• Makes content recommendations for all staff meetings, ad hoc training and staff retreats bringing industry best practices to the Development division.
   
• Builds a Development onboarding program, curating personalized welcome programs and introductions to the Division that may include, introduction to Development as an industry, introduction to the Development divisions at GT (e.g., leadership structure and where the fit in the organization), onboarding meeting recommendations and scheduling with Development division leaders, liaising with hiring managers to plan for the first six months of an employee joining the team.
   
• Develops plans and objectives to ensure success of the operations processes while working with departments across the division to build mutually beneficial relationships, improve communication and collaborative teamwork, and increase campus understanding of development fundraising processes.
   
• Coordinates planning and status updates or meetings for reporting analysis, process implementation, and project timelines.
   
• Anticipates the needs of supervisors and department staff to help them stay focused on their fundraising goals and project initiatives by identifying and resolving operational issues before they arise.
   
• Assists in the development, facilitation, or management of development fundraising division and program objectives by building departmental expertise with Development Operations, maximizing effectiveness, efficiency, timeliness, accuracy, and ROI.
   
• Coordinate with DEV’s Vice President, AVP Operations and Services, DEV Cabinet, Senior Leadership Team, and managers throughout the division on professional development opportunities related to the development/philanthropic industry, proactivity identifying growth and learning paths for individuals in both operations and frontline roles.
   
• Other duties as assigned.

• KNOWLEDGE –
  • Thorough knowledge of Development as in industry, with deep understanding of how the operations teams supporting frontline activity increase the efficiencies and effectiveness of frontline productivity.
     
  • Experience working in Development operations, human resources, or talent management.
     
  • Ability to collaborate and work with varied experienced level of professionals for strategy or confidential discussions. Exceptional written and oral communication skills.
     
  • Knowledge of applicable database.
     
• SKILLS –
  • Excellent communication, project, and management skills.
     
  • Excellent analytical thinking and computer-based critical thinking skills.
     
  • An open and collaborative leadership style.
     
  • A proven record as a successful manager.
     
  • Knowledge of and experience with Microsoft Office applications (especially Word, and Excel).
     
  • Knowledge of One USG preferred.
     
• ABILITIES –
  • Strong organizational and analytical skills with ability to initiate, analyze, and monitor plans that support the goals and objectives for the division.
     
  • Ability to lead groups and projects and function as part of an integrated team.
     
  • Demonstrated ability to work independently, prioritize work and manage diverse and competing priorities while meeting deadlines.
     
  • Ability to communicate with a broad range of personalities with tact and diplomacy and capability of creating connections or consensus between and among individuals and teams.
     
  • Ability to take initiative, use sound judgment, and ask questions as needed.
     
  • Ability to operate independently and as part of a team—this position will collaborate closely with staff across the department.
     
  • Ability to manage, and maintain sensitivity to, highly confidential information.
     
  • Willingness and ability to learn additional technologies as needed.
     
  • Ability to deliver results within the established timeframes while managing multiple priorities.

Required Qualifications

• Bachelor’s degree in business finance or related field.
   
• 3-5 years of relevant experience including supervision and leadership, with experience in advancement or development preferred.
   
• 5-7 years development and operations, administrative services, human resources or related field; experience in an independent school, college, university, or academic setting preferred.